Frequently Asked Questions

Frequently Asked Questions

📦 Shipping

How long does shipping take?

Most orders are delivered within 7 to 15 business days to the United States and other supported countries. Processing time is 1–3 business days before your order ships.

Do you ship internationally?

Yes! We ship to 28+ countries including the US, Canada, UK, Australia, Germany, France, Spain, and more. You can see if your country is covered at checkout.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use it to follow your package in real time.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — keep an eye on our store!

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date you receive your order. Items must be unused and in their original packaging. See our full Refund Policy for details.

My item arrived damaged or defective. What do I do?

We’re so sorry to hear that! Please contact us at contact.sendadeals@gmail.com with your order number and a photo of the issue. We’ll send a replacement or issue a full refund — no hassle.

Can I cancel or change my order?

Orders can be cancelled or modified within 24 hours of placing them. After that, they may already be in processing. Contact us as soon as possible and we’ll do our best to help.

💳 Payments & Security

Is it safe to pay on your store?

Absolutely. Our checkout is powered by Shopify, one of the most trusted e-commerce platforms in the world. All transactions are encrypted with SSL technology. Your payment information is never stored on our servers.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and other methods available at checkout.

📧 Contact & Support

How can I contact you?

You can reach our support team at contact.sendadeals@gmail.com. We respond within 24 hours, Monday through Friday.

I haven’t received a response yet. What should I do?

Please check your spam folder first. If you still haven’t heard from us after 48 hours, feel free to send a follow-up email and we’ll prioritize your case.